We value your time and understand that circumstances may arise which require the cancellation or rescheduling of a scheduled appointment or session. To ensure fair and efficient operations, we have implemented the following cancellation policy:

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Notice Period:
Please notify us of any cancellations or rescheduling requests within 24 hours prior to the scheduled appointment or session. This allows us sufficient time to accommodate other clients who may be on a waiting list.

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Last Minute Cancellation Fee:
In the event of a cancellation or rescheduling request made within the 24-hour notice period, a fee will be applied based on the duration of the session as follows:

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15-minute session: $5
30-minute session: $10
1-hour session: $20
2-hour session: $30
3-hour session: $40

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Payment of Last Minute Cancellation Fee:
The last-minute cancellation fee will be billed to your account and is expected to be paid the next visit from the date of the missed appointment. We accept various payment methods for your convenience.

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Exceptions:
We understand that emergencies or unforeseen circumstances can occur, and we will make exceptions on a case-by-case basis. If you have a legitimate reason for a last-minute cancellation or rescheduling, please reach out to us as soon as possible. 

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Future Appointments:
Repeated cancellations or rescheduling within the 24-hour notice period may result in the requirement of a non-refundable deposit for future bookings.

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We kindly request your cooperation and understanding regarding our cancellation policy. By booking an appointment or session with us, you acknowledge and accept the terms and conditions outlined in this cancellation policy.

If you have any questions or require further clarification, please do not hesitate to contact us. We appreciate your continued support and look forward to providing you with exceptional service.

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Sincerely,

Claudia Castro
Owner Manager
claudia@claudiashairsalon.com